BDSIP service standards at April 2018

Customer focused

  • We deliver what we say we will, when we say we will
  • Services are tailored to meet the needs of your school
  • We communicate clearly at all times
  • We are accessible and respond to email and phone calls within one working day

Quality services

  • Services are clearly defined, are accessible, and are presented and delivered to consistently high standards
  • Pricing is clear, transparent and delivers excellent value for money
  • We continuously evaluate and improve services
  • We will write-up key visits within 5 working days

Excellent people

Our people:

  • Bring credibility and expertise
  • Are appropriately supportive and challenging
  • Are ambassadors for BDSIP, our schools and our young people
  • Recognise that the details matter
  • Treat everyone with respect at all times


020 8227 2636

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